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We’re in the throws of a particularly worrisome presidential election in the USA. Combined with world affairs and the global warming of our earth, we are seeing a level of despair higher than I ever remember experiencing.

As a result, the level of blaming others, judgments, dis-ease, and lack of trust that I experience or hear about every day is at an all-time high. I think there’s so much fear that we’ve begun lashing out at others, and rage is either visible or ever lurking.

This explores four types of feedback: destructive, constructive, by demonstration, and dialogue.

Fear in dealing with a neighbor's 'wastebasket talk.' Only leaving or interrupting stops the flow.

Through your dialogues at home, where the stakes are often very high, you can increase your ability to meet the challenges of life everywhere with empathy, goodwill and authenticity. Please listen to this inspiring recorded telecourse with Miki Kashtan and learn how!

Trainer Tip: In Compassionate Communication, we consider needs to be universal. That means that while we all have the same needs, such as for love, support, shelter, food, joy, caring, etc., we choose different ways to meet our needs.

You've probably witnessed and participated in role plays that were powerful tools for inspiration, integration, or healing. You've likely also been in contexts where role plays fell flat, leaving people frustrated, confused, or disengaged. If you're sharing NVC with others – or are envisioning yourself going there in the future – you'll want to take this class, where the focus is on how to increase the chances of having role plays that serve a clear purpose, engage an entire group, and support the deepest learning possible for all.

You've probably witnessed and participated in role plays that were powerful tools for inspiration, integration, or healing. You've likely also been in contexts where role plays fell flat, leaving people frustrated, confused, or disengaged. If you're sharing NVC with others – or are envisioning yourself going there in the future – you'll want to take this class, where the focus is on how to increase the chances of having role plays that serve a clear purpose, engage an entire group, and support the deepest learning possible for all.

• Access, follow and train your intuition: how to know without knowing;
• Navigate difficult situations with care for all through an active awareness of your own power, as well as other sources of power in the room;
• Remain aware of who speaks and who doesn’t, of those whose pain is invisible – and what you can do about it;
• Walk towards someone presenting a challenge to a group you are facilitating, while continuing to hold care for the entire group, and more.

Trainer Tip: Whether there is the potential of physical or emotional violence, listening deeply to the underlying needs of the people in conflict can be swift, direct, and healing. Look for opportunities to defuse conflicts by reflecting the feelings and needs of the other person.

Trainer Tip: When have you responded in a way you didn’t want? How could you have handled that situation differently? What would have better met your needs? Try not to judge your behavior, but learn from it. Each time we review our actions, we can learn something, become more adept at new skills, and come closer to our ideal. We can do this with the learning curve of practicing translating people’s words into feelings and needs.

In lasers, light bounces between the mirrors, with each pass the light grows more intense. Our minds work similarly. Because of the "mirror" effect, where we can react to our reactions to our reactions to our reactions (and so on), changing our thought pattern even modestly at every level of reaction, can dramatically affect our ultimate experience.  Usually the greatest amplifiers are the ones we notice the least.  Learn what to notice -- to amplify more love rather than pain.

Sylvia teaches emotion management, connecting feelings to needs, and "Screaming in Giraffe."

Learn how Nonviolent Communication (NVC) can improve the quality of your personal and professional relationships, one interaction at a time.

Miki Kashtan shares how to transform hidden fear mistaken for aggression into understanding.

Ask the Trainer: Get guidance on working with enemy images and exercises that bring relief.

Trainer Tip: If we're deflecting an appreciation or letting it expand our ego, we're missing a chance to truly connect to what's important. A more satisfying way to receive appreciation is to connect to how we've contributed to another person’s life, rather than our own.

Trainer Tip: Find your deepest need. Then notice when you do things, or have done things, that keep you from meeting your most important need. And then take conscious action that is in alignment with the need you want to meet.

Trainer Tip: Discovering the unmet needs is only a starting point. The other part is to understand what it will take to meet that need, and make a request that will accomplish this. This way, we can resolve situations before they escalate. Everyone benefits when we are clear about what we would like.