Browse by Trainer

Trainer Tip: Notice an opportunity today to use honesty as a means to connect with someone else. Consider what type of honesty might stimulate pain in others.

Trainer Tip: People’s choice of words may be difficult to hear. In fact, we may feel downright aggravated by them. Whether we enjoy these statements or not, we can begin to recognize that behind each statement is a desire to meet needs, either by saying please or thank you. In this way, we are more likely to feel compassion because we have connected to their humanness. Listen for the please or thank you in your conversations today.

Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.

Trainer Tip: When there's conflict if you set the intention to connect and build trust first, you're more likely to move towards resolution. This can be built through offering reflections that captures essence of what's important to each party. Once connection and trust is established, then begin the process of creating strategies and solutions.

Trainer Tip: If we're deflecting an appreciation or letting it expand our ego, we're missing a chance to truly connect to what's important. A more satisfying way to receive appreciation is to connect to how we've contributed to another person’s life, rather than our own.

Trainer Tip: What is motivating your (in)actions? Are you doing something in the name of supporting deeper heartfelt needs, free of judgement or blame? Or are you bringing in consequences based on viewing the other person as having "bad behaviour"?

Trainer Tip: When someone is unresponsive it can be an opportunity to bring in more presence and connection through empathy. They may be worried that if they speak they'll say something they'll regret. Or they may want to know that their needs matters as much as yours. They may also need more space to clarify their thoughts.

Trainer Tip: The very process of giving someone space to talk about their issue without our judgment, to be truly understood by us, and to be deeply heard is very healing, enough so that most people will organically find their own creative ways to resolve their issues. Rely on this process and you will lose all desire to fix people’s problems. Try this out today.

Trainer Tip: It's impossible to value other people’s needs and remain compassionate if we simultaneously harbor judgments. If we're willing to shift this behavior we can translate our judgments into acknowledging how something affects us. Once I got into the habit of this, my judgments began to subside dramatically. It became easy to love people and feel compassion for them, and I experienced a freedom I had never known before.

Trainer Tip: We all see through our own filters. To disentangle what we hear from some is really saying, check using understanding requests at the level of detail you need. Course correct along the way. In a charged situation this can be critical to bringing in clarity, being heard and resolving differences amicably.

Trainer Tip: When we love a child there's a contribution we can provide in helping them go their own way successfully, in big ways and small.

Trainer Tip: Where do you focus most of your life? Are there areas that you could reassess? Are you happy? Engage a new paradigm shift in your life.

Listen to Mary tackle one of the greatest challenges of facilitating an NVC group: How do you deal with hecklers and people you don't like? Mary offers insightful tips and helpful guidance.

Want to expand your needs vocabulary, and build your capacity to identify needs — even when you’ve been triggered? Check out Mary’s powerful teaching on Self-Empathy.

Some people in the NVC community consider the words "privilege" and "power" triggering and/or evaluative. From this perspective, how can the concepts of "privilege" and "power" be considered part of the NVC teaching?  This writing piece examines the power and privilege debate.  It also discusses what the author sees as Marshall Rosenberg and Gandhi's stance on the subject...

How can we live up to our true potential, a life filled with relationships and experiences that truly meet our needs? In this article, Mary offers us a way to bring about inner transformation that can lead to seeing ourselves, others and life differently -- for greater agency, empowerment and choice.

When you or anyone is upset, what could underneath the trigger?  There may be more than is immediately visible.  This article invites us to explore what it looks like to inquire deeper, take self-responsibility, examine our assumptions, attachments, interpretations, and "certainties" that could be hidden behind the needs that are aching to be attended to...

This session is from the NVC Academy's 2017 Telethon. Listen in as Mary offers two experiential self-empathy exercises: I Love It When, and What Do I Want / Why Do I Want It. Deepen your ability to connect with self — novel and effective ways to engage the process of Self-Empathy!

Join Dian Killian and Mary Mackenzie for a provocative fishbowl discussion about how privilege and lack of privilege affect women.

Ever wondered how to balance everyone’s needs when leading a NVC group? In the first part of the video, Mary shares tips how to balance the facilitator's, the individuals members' and the group's needs. In the second part, Mary talks about transparency as a facilitator - what does it mean, what does it look like and how to be transparent in a way that is supportive for the group.