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Trainer Tip: Thinking someone is bad, wrong, or evil can make it more difficult to connect with them. If we focus on this kind of thinking, we stay in the problem or conflict. The minute we step out of judgement and listen for the needs underlying their actions, we begin working for the solution. Put your focus in the direction of the result you want. Read on for an example.

Trainer Tip: When we express frustration without blaming others and by clarifying our own needs and requests, we diminish the possibility of hurt feelings and separation in our relationships. So next time you feel very agitated or angry, rather than implying the other person is wrong or at fault, try the following: own your feelings, make a specific request, and rather than implying they need to give up their needs focus on your needs.

Trainer Tip: Sometimes you might find yourself in a situation where your need for love is not met. Consider ways in which a partner or friend could meet your need for love. Be sure to request something the other person is capable of doing. Whatever the situation, it is our responsibility to clarify how we can meet our need for love, while also considering the abilities of our loved ones to comply with our requests.

"All humans share the same needs" -- tragically, this idea can hide the reality that some people with less power in society have needs that go unmet to a greater extent, much longer, and with more dire consequences. Often, when the marginalized bring up experiences related to their membership in a certain group, their pain isn't acknowledged, and focus shifts to the listener's discomfort. The concept of universal human needs can be used to silence and minimize their pain. Read on for how to proceed.

Many of us blame other people for our feelings but our own state of needs is the true cause. In this powerful audio, Sylvia teaches you how to manage your emotions in challenging situations and demonstrates the process of Screaming in Giraffe.

Ask the Trainer: "Can you share stories of transforming group conflict, or is NVC strictly intended for 'one-on-one' work?"

Ask the Trainer: "Could you share a list of types of requests, with examples of each and a possible strategy for formulating requests in conversation?"

Ask the Trainer: "I understand that I'm not responsible for someone else's feelings, but my girlfriend doesn't. Do you have ideas for how I could get her to understand this concept?"

Trainer Tip: Mary explains why success isn't dependent upon another person's pain, by reaching for consensus instead of self-sacrifice.