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Trainer Tip: Where do you focus most of your life? Are there areas that you could reassess? Are you happy? Engage a new paradigm shift in your life.

Trainer Tip: We all see through our own filters. To disentangle what we hear from some is really saying, check using understanding requests at the level of detail you need. Course correct along the way. In a charged situation this can be critical to bringing in clarity, being heard and resolving differences amicably.

Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.

Trainer Tip: People’s choice of words may be difficult to hear. In fact, we may feel downright aggravated by them. Whether we enjoy these statements or not, we can begin to recognize that behind each statement is a desire to meet needs, either by saying please or thank you. In this way, we are more likely to feel compassion because we have connected to their humanness. Listen for the please or thank you in your conversations today.

Join Miki as she covers a lot of territory, defining leadership, helping us lead when we're not in the leadership chair, showing us how to have power in every moment and engage our fear instead of let it run us. Get some powerful leadership tools you can put to use today.

Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way. Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way.

Taking 100% Responsibility offers a powerful antidote to the all-too-common dynamic of blaming that leaves you in the victim position and unable to have the relationship you want. Miki invites you to assume a stance of leadership while holding full care for both parties’ needs. No longer will you need to wait for the other person to change, nor will you need to give up your needs to reach harmony.

How can Nonviolent Communication practices support us when we're feeling depressed? Taking a look at some characteristics of depression and how they're linked to unmet needs, we offer some steps to take that help you reconnect with life and others.

There's the real need. And then there's the privilege that’s offered as a substitute for it. Privilege substitutes support the existing structure of society. It can look to us as if giving up the privilege would amount to giving up everything -- if we don't believe the real needs can even be experienced. If we connected directly to the needs, we could become subversive, agents of change.

How do you repair a relationship when you've already said things you regret, and want to reconnect with explaining or defending yourself? Listen as Miki Kashtan offers two valauble tips.