Trainer tip: It's often easy for us to hear rejection when someone says “no” to us. If we focus on the rejection, we may feel hurt and fail to take the time to understand what is going on with them. However, if we focus on their feelings and needs, we're more likely to uncover what they want and what prevents them. To increase success in resolving conflicts and find solutions that work for everyone, hear the “yes” behind their "no".
It can be difficult to be authentic when that means saying no. So how do we say no in a way that invites people to listen? Here are our four top tips for finding the courage to say no.
Ever have a hard time saying "no" to someone, or feel obligated to say yes? Here's an exercise that can help you notice where you are placing yourself as someone who "has to" say yes; the needs in the other person making the request; what you want to say "yes" to (regarding your needs and theirs) by saying "no"; what prevents you from saying "yes"; plus your request and how you might express it.
For this exercise choose a situation in which you have said a “yes” to someone‛s request but you didn't experience your “yes” as given freely or joyfully. Then explore judgements, feelings, needs, and alternate strategies that come up in relation to your “yes”, your “no”, and in relation to what the other person might be experiencing.
In this exercise choose a situation in which you got a “yes” to your request but you are not confident that it was agreed to freely or joyfully. Then explore your response to their “yes”, and possible unexpressed "no", with related observations, judgements, feelings, needs, requests, and alternate strategies that come up.
