Misunderstandings can be painful. We can easily avoid this by checking what the other person understood from what we said, and ask the other person to do the same. Doing this is especially important when it comes to planning, shared decision-making, and when emotions are strong. Also, the more someone knows you, the more they think they already know what you mean -- which can get in the way of...

Trainer Tip: We all see through our own filters. To disentangle what we hear from some is really saying, check using understanding requests at the level of detail you need. Course correct along the way. In a charged situation this can be critical to bringing in clarity, being heard and resolving differences amicably.

Working for racial justice is a shift in perspective—a shift in understanding and empathy that leads to a change in our actions: to listen instead of talk, to follow instead of lead, to yield rather than dominate. And to accept that I will continue to mess up. Part of working to undo racism is having the humility to know when our own understanding is limited. Read on for more this, and how it...

When conflict or criticism occurs, we can notice two layers of meaning to create connection: the content and the needs the speaker is holding. When we are able to recognize this --and ideally engage open-heartedly, with curiosity, make clear requests, imagining what they want, no matter how their expression was framed -- we have more opportunity to support the longevity of our relationships,...

Trainer tip: People often presume why something happened before checking with the other person. Instead, if we were to name the facts of what happened through observation without adding in our own judgments or reasons why we think it happened, we can more easily open the possibility for deeper connection with the other person. Read on for more on making observations.

Notice when you start to defend. Is your body tensing up? Feeling desperate for the other to understand you or your intentions? Find yourself explaining your behavior, giving all the good reasons why you did what you did? Trying to convince the other of your good intentions? If so, ask yourself: “Is this what I want to be doing right now? Is this really helping?” then practice one of these...

In this snippet from Duke Duchscherer's course, Restorative Dialogues: Transforming Conflict, Building Community Resilience, he shares a structured approach for conflict resolution or communication facilitation. It involves a facilitator guiding a conversation between two parties in conflict. The process begins with one party expressing their perspective while the other listens actively. The...

From a Nonviolent Communication (NVC) perspective, expressing vulnerabilities by labeling someone as selfish can create disconnection and conflict. Instead of fostering understanding and support, this type of communication often leads to misunderstanding and defensive reactions. Yoram Mosenzon demonstrates how expressing feelings and needs clearly and without judgment facilitates empathy and...

Some things may seem to take longer at first, but end up making things easier and faster. Other things seem easier or faster in the short term, but end up taking more time in the long run. This applies to projects, group agreements about process, relationships, addressing conflicts, clearing up misunderstandings, damage control, etc. It can be faster to slow down, be more present, and take the...

Trainer Tip: There's often a large gap between what we experience, and the story we make up about it. Noticing how our judgments and assumptions cloud our observations can be critical to creating a connection with others and maintaining a Nonviolent Communication consciousness.

What parts of yourself or others are hard to embrace, understand or even notice? What parts do others have difficulty embracing, understanding or noticing? Why do we condemn, loathe, hate, deny, judge, blame or feel shame around certain needs, feelings and parts of self and/or others? This article talks about the hidden parts of ourselves and others that shapes views and behaviours.