When we don't like what someone is saying to us, sometimes people encourage us to hear their needs, and "not take it personally" -- and we're inclined to agree. Could "not taking it personally" close our hearts and awareness to others, life and ourselves? Rachelle Lamb invites us to take a closer look at what it's like when we attend to the situation from our hearts, and skillfully reflect upon our actions with tenderness.
Getting "feel good" empathy can become an addiction. Even to the point of seeing people who don't offer empathy as "not being NVC". Rachelle urges us to notice how this view of NVC can be seductive, and even dangerous. In this article, she explains how we can expand our compassionate awareness when we go beyond equating NVC with harmony and empathy. She asks us to become more open to noticing others' experiences even if it challenges our personal and collective belief systems -- and especially when it upsets us to consider it.
Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.
Learn when to use the two types of requests in the practice of Nonviolent Communication: Action Requests and Connection Requests. Both are important when working through conflict or difficult situations and for building connection.
