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Trainer Tip: Requests include a specific action to help us get our needs met. If we have a complaint or in conflict, and we don’t make specific requests, people are left guessing and/or wondering about what will meet our needs. Our chances for getting our needs met can then become limited. Instead, try ending with a request to let the other person know exactly what you would like to happen.

Trainer Tip: Whether there is the potential of physical or emotional violence, listening deeply to the underlying needs of the people in conflict can be swift, direct, and healing. Look for opportunities to defuse conflicts by reflecting the feelings and needs of the other person.

Trainer Tip: People tend to look, act, and sound softer when they have been more fully heard. If you're unsure whether someone has been heard and you want to be cautious, you may ask them, “Is there anything else you’d like me to hear?”. If you try to reason with or educate them before they're heard, they'll likely respond negatively. After they're heard, you may notice a willingness on their part to listen and proceed.

Trainer Tip: Thinking someone is bad, wrong, or evil can make it more difficult to connect with them. If we focus on this kind of thinking, we stay in the problem or conflict. The minute we step out of judgement and listen for the needs underlying their actions, we begin working for the solution. Put your focus in the direction of the result you want. Read on for an example.

Trainer Tip: Whether we listen to our own or the other person’s needs first, connecting to needs can help us release judgments of others, see their humanness, help us to begin to hear them and ultimately connect to them. Be aware today of times when you are judging someone. Then be aware of your own needs to improve your connection to them.

Trainer Tip: When have you responded in a way you didn’t want? How could you have handled that situation differently? What would have better met your needs? Try not to judge your behavior, but learn from it. Each time we review our actions, we can learn something, become more adept at new skills, and come closer to our ideal. We can do this with the learning curve of practicing translating people’s words into feelings and needs.

Trainer Tip: Meetings can be unproductive when the participants aren’t clear about their needs or what they want from the group. When participants express opinions without expressing a need or informing the group of what they want, the meeting lacks clarity. Instead, if we can focus on naming our needs and make related requests, we can get closer to resolution much faster and enjoy the process more. Read on for an example.

Trainer Tip: When looking to create healthier habits for your body, consider what needs those habits support -- such as integrity, nurturing, or love. Then consider the ways your body supports your life, and if you want to live in harmony with your body. If you make loving your body as natural as brushing your teeth or making your bed in the morning, you can bring deeper peace into your life.

Trainer Tip: When we have no hope of a conversation working out, our attitude towards the situation can contribute to our lack of success. Instead, start conversations that might be challenging with the intention of success. This can shift the energy immediately toward it. This doesn’t guarantee success, but can increase its chances.

Trainer Tip: Strive for win-win resolutions where no one loses. Try this rather than deciding things by the majority or compromise, where one or more parties feel dissatisfied with the resolution because it involves an element of giving in. An alternative is shifting; both people connect to the needs they are trying to meet, and in doing so, one person makes an honest shift to contribute to the other person’s needs and life.

Trainer Tip: The world’s people are consuming more of earth's resources at an astronomical speed. This is a form of violence, of not valuing everyone’s needs. Respect and support everything that lives, including yourself. How you can take less from earth’s resources and replenish more so that earth can flourish? Even if its small, take action today to support earth’s sustainability.

Trainer Tip: It can help us bring joy into our lives to connect to the needs we serve for doing things. While our activities may not always be fun, understanding their purpose and their value to our lives can help us shift the energy behind the action and have a more positive experience. Consider the underlying needs activities meet, and decide if they are worth it to you.

Trainer Tip: Autonomy is not a need, but rather a way of living. We always have choices in life, even if none of them appeal to us. Becoming aware of our choices and taking responsibility for them leads to greater joy and empowerment.

Trainer Tip: It can be painful spending our days pretending we’re not who we are. For example, we may try not to be passionate in our expression because if we think its “too much” for people. This can lead to trying to figuratively to squeeze ourselves into small spaces in life. Alternatively, we can choose who to share our passion with, and speak our truth to. Today, notice what you need and to work actively to meet your needs.

Trainer Tip: In our effort to be heard, we often forget to listen. In fact, your need to be heard will not be met completely until you have heard how what you said affects the other person. If we want to ensure that we're heard we can ask the other person to reflect what they heard us say. And we can hear what's going on with them. It is important to remember that a dialogue is not complete until both people have been heard.

Trainer Tip: In an efficient group process, clarity is key. Try to only say things if you are clear what you want back from the group. Then ask for what you want so people don’t have to figure it out for you. If someone says something and you’re not sure what he wants back from the group, anyone can assist by saying this: “I’m confused about what you would like from us. Would you help us clarify what kind of a response you’re looking for?”

Trainer Tip: It's important to design requests to fit specific needs. Otherwise people may do exactly what you ask and still, your needs may not get met. Before you make a request of someone, notice if the strategy you are considering is likely to meet your needs. If not, consider making a different request that may be more satisfying to you.

Trainer Tip: Empathy is a process in which we acknowledge and understand others' experience without judging or bringing up our own life experience. It can defuse a violent situation and anger in seconds, plus provide a clarity that catapults someone to a deeper level of understanding. The process is simple; listen for their feelings and needs. It can be healing for them to be deeply understood.

Trainer Tip: It can be more productive and satisfying to focus on what we want than on what we don’t have or don’t like. What will help rectify the situation? What would you like someone to do now or next time? This can eliminate much of the emotional pain caused by berating yourself or others. The moment your focus is on what is wrong with your life or what's lacking, take a moment to shift it to what you want.

Trainer Tip: When we express appreciation using words like "good", "great" or anything else evaluative, it conveys we are in the position to judge, and that we've judged them or their actions. Instead, to express appreciation without judgment state what they did, how you feel about what they did, and which of your needs are met by their behavior. Such an expression of appreciation clearly states how your life was enriched, without judgement.