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Trainer Tip: Our particular needs and expectations in the moment, influences how we feel. So if you are feeling hurt, sad, angry, or disappointed, try to consider what your unmet needs are, and see if there are other ways you can get them met. Today, track how your needs affect your feelings.

Trainer tip: The phrase “tragic expressions of unmet needs” is used to convey how often we do things that aren’t likely to meet our needs. It’s not bad, it’s tragic -- because it won’t help us meet our needs. Acknowledging this, we can then consider a different approach that's more likely to lead to satisfying results. Read on for three examples of where this may apply in your life.

Trainer tip: Feelings of hurt, anger, fear, and resentment can often sound alike. Fear and excitement have the same physiological effects on us, and are often expressed in the same body language. Clearly and specifically naming our emotions and the intensity level can help us resolve conflicts, with a much greater opportunity to get our needs met.

Trainer tip: Be aware of times when you are judging others, demanding, making comparisons, or denying responsibility for your actions. Notice how these communication patterns affect your connection with other people.

Trainer tip: From the NVC perspective, everything someone says or does is either a “please” or a “thank you". In our culture, saying “thank you” usually involves an appreciation in the form of judgment or evaluation. Remember, whether we judge someone as good or bad, judgments and evaluations can create disconnect or tension. Instead, notice how their actions have enriched life, and what feelings it stimulated.

Trainer Tip: NVC-based social change naturally emerges from “a certain kind of spirituality”, a quality of spiritual clarity. Intuitions and impulses arising from spiritual clarity are more likely to support sustainable systems. Read on for how to bring more of this in, and ways to transform your complaint into commitment.

There are endless ways to meet our needs. Conflict occurs when we argue over strategies. When we actively value everyone’s needs, we foster openness and deeper connection in our relationships. Today look for opportunities to focus on needs in order to resolve an issue with at least one person.

Trainer Tip: When we "protect" ourselves by not asking for what we want, we block ourselves from getting our needs met. From here, disappointment and resentment can build -- especially if this is a pattern. Instead, notice when you're tempted to do this, and be honest and upfront about what you want to improve the quality of your relationships.

When an entity or system has authority or power and mandates something we don't agree with we may submit or to rebel. If we submit, we give in or give up, often out of fear. If we rebel, we're in reactivity which may not help our cause, and reduce our power. This may result in others' resentment, anger, and pain. Gandhi and Martin Luther King didn't submit nor rebel. Instead, they were in choice and advocated for their cause.

If we’re selfish, all we care about is our own needs. If we’re selfless, our needs don’t enter the picture; others needs are the focus. But what if serving others meets our needs? What if being only selfish ultimately results in our needs being unmet? Do you find yourself bouncing between being a selfless doormat and then resenting it, and beating yourself up for being “selfish”? Instead, care about others’ needs AND your needs.

How do we talk to ourselves and with others about polarizing topics in a way that's supportive? Seek to understand and be understood rather than press for agreement. Bring mindfulness into the conversation. Slow down and use structure to support everyone. Release knowing the solutions, answers or outcomes. Keep focus on shared universal needs. From this place we can say what's in our hearts and minds, and trust the process.

Trainer Tip: If you are motivated by fear, guilt, blame or shame, your actions will usually be motivated by avoiding pain. The best way to experience permanent, lifelong change is to focus on how your life will improve when you make a change. Notice when you attempt to motivate yourself and others with guilt, blame, or shame today, and then look for motivations that enrich life instead.

Trainer Tip: Punitive use of force stems from a belief that people behave in certain ways because they're bad, and that they need to be punished to mend their ways. One way to punish is to judge them. In contrast, protective use of force stems from a desire to prevent injury or injustice. It focuses on protecting people’s rights and well-being, not judging their behavior.

• Discover what triggers shame in you, and how to transform it
• Learn to navigate a shame attack and make good use of it
• Expand your capacity for recognizing when others are experiencing shame
• Connect with others who get trapped in shame avoidance patterns
• Allow your vulnerability to bloom by disentangling shame from fear

When your dedication to something is fueled by a profound intention to benefit all life, you may call it your spiritual practice. This means cultivating compassion, wisdom, and skills to notice what truly serves life. Its a discovery and experiment in what does and doesn't serve life, and what you can do now - its not about what you believe or not. Continuously inquire: "What most deeply serves life and how can I do that right now?"

Trainer Tip: Research shows long-term change comes when people have intrinsic desire to change. Extrinsic motivation is temporary and often only lasts while we're observed (eg. driving the speed limit when police are there). Notice where you're mostly intrinsically or extrinsically motivated. How does this feel? For instance, do you call mom because you want to connect with her? Or because you’re worried she’ll be hurt if you don’t?

I’ve been part of a fitness group here in California for the past 1.5 years. It’s called Boot Camp, and I have no idea why! Anyway, most people in the class are 25-30 years younger than I am and have been part of this group for several years. I don’t lift weights as heavy as theirs and I can’t always keep up with them, but I had felt confident that I was holding my own (except when jogging, which is the one place where I consistently lag far behind them). I found a way to be okay with this, to enjoy working out with them, without thinking I should be as strong or skilled as they are.

Mary Mackenzie, renowned CNVC Certified Trainer, shares her understanding and experience of empathy.

• Learn, practice, and integrate the basic components of NVC
• Understand how to use observations, feelings, needs, and requests
• Grow your communication skills and strengthen your relationships
• Discover how to express yourself honestly and authentically!