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This 5-session telecourse recording is designed to support you in learning what makes giving and receiving feedback challenging and how you can turn these experiences into opportunities for learning, connection, and effective functioning.

Trainer Tip: When they say "no", acknowledge what people are saying "yes" to. From there, you persist towards a resolution that values both party's needs, without demand. Persisting is when we try to meet needs by continuing to connect with another. Demanding is when we insist someone do something, or else face negative repercussions. Showing care and willingness to work with people can help them to want to collaborate and resolve conflict.

Why is it so difficult to change our patterns even when we want to, even when we experience shame or despair about them? Arnina Kashtan offers some of the common pitfalls and concrete steps to overcome them in the future.

Can you give me advice on what to do when people won't talk to me? I find it very difficult to discover what their needs are that aren't being met! Also, how can I be effective with people who don't actually want to think about why they're being the way they are?

Do you ever give up on disagreements, temporarily or permanently? Do you ever disengage from conflict because you’re certain the situation can't be resolved? Sometimes this applies. And consider how you may be giving up too soon, which decreases the possibility for resolution. This speaks to your level of commitment. How committed are you to valuing another’s needs and to finding resolution?

Trainer Tip: All people long for understanding. It is such an easy thing to give, yet rarely do we see its importance in creating peace of mind.

Trainer Tip: The very process of giving someone space to talk about their issue without our judgment, to be truly understood by us, and to be deeply heard is very healing, enough so that most people will organically find their own creative ways to resolve their issues. Rely on this process and you will lose all desire to fix people’s problems. Try this out today.

Empathy is a form of attunement. Empathy is giving your compassionate curiosity by guessing another’s feelings and needs. Consider how you live or relate to each of these 12 essential aspects of empathy. Some of them mention how we can offer empathy without abandoning ourselves, how empathy isn't always the best response, and how "Empathy can be offered when you disagree with another’s opinion, memory, or perspective."

Giving feedback across a differences in culture, race, and power isn't something that we have to do -- but we can choose to do it for our own liberation, if we want. And if we choose that path, impact delivered well can invite caring for all needs and increase capacity to learn. This is the exacting, rigorous work of speaking about impact without attributing anything to the person whose actions resulted in the impact. Read on for part 1 of 2.

Notice situations where you're attending to another and giving up on your needs with resentment or a sense of submitting. You can also watch for “shoulds,” obligation, and black-and-white thinking around the support you offer. Is there a sense that if you don't carry out a particular action something bad will happen? If so, identify the needs at hand and brainstorm a variety of strategies to meet them.

Eric offers some tips for nurturing and affirming ourselves as a daily practice.

Trainer Tip: Notice when you create stories about why something occurred. Commit to only observing facts. Then make decisions that are likely to give you relief and joy. For instance, if someone is late you may think that she’s inconsiderate or values another thing more than you. Instead, observe what you know—that she's later than agreed. From there, you could call her to find out what’s going on.

What are the most powerful things I can do to build an inspired relationship? I answered the question with romantic relationships in mind; however, I believe the answer below applies to all important relationships.

• Explore what makes the capacity lens radical and practical
• Understand the complexities of how capacity and willingness interface
• Mourn capacity limits within and around us without jumping to conclusions
• Orient to agreements as behavioral anchoring in support of your commitments

Trainer Tip: When we respond in a way that is less than our ideal in terms of using NVC, we don't have to give up and think we are no good at NVC or that NVC doesn't work!

How we deal with “no” is a litmus test of our state of consciousness around power. Listen as John works with participants as they learn to give and receive a "no" from a consciousness of interpersonal connection.

In life, relationships, and organizations, authenticity is the bedrock of effectiveness. It can give rise to effective dialogues, information flow, intimacy, accountability, decision making and follow through. NVC can give us more tools to live with rigor around our authenticity...