I want to hear others through the lens of the meaning their actions have for them rather than through the effect their actions have on me. The very root of empathy resides in this fundamental shift. Whenever someone’s actions are at odds with our own needs, most of us, most of the time, do the latter. In that way, we keep our attention on ourselves rather than on the other person. We cannot be...

In this inspiring audio, Mary takes to a more profound level the traditional NVC self-empathy process of identifying judgments, feelings and needs, by adding a "wrapping" component.

Trainer Tip: In NVC we consider love to be a need. We all need love, but the ways in which we express it can be very different.

In this prerecorded telecourse, Raj Gil uses an interactive dialogue and proven exercises to help you develop a profoundly healthy response to anger, right in the moment.

Trainer tip: The phrase “tragic expressions of unmet needs” is used to convey how often we do things that aren’t likely to meet our needs. It’s not bad, it’s tragic -- because it won’t help us meet our needs. Acknowledging this, we can then consider a different approach that's more likely to lead to satisfying results. Read on for three examples of where this may apply in your life.

Ask the Trainer: "I feel a lot of fear or nervousness about approaching a neighbor who uses 'wastebasket talk.' Once she's engaged, there are only two techniques that interrupt the flow: leaving or interrupting."

Using an example from a participant, the trainers engage in a role play to explore how to stay in your heart even when being perceived as a difficult customer by store employees.

In this video download, expert parent trainer and author of Parenting From Your Heart, Inbal Kashtan responds to the age-old question: "Why do children do things to annoy parents?"

Trainer Tip: Silent empathy can be a powerful way of contributing to someone's life, giving them the gift of our presence.

Trainer Tip: There's one sure way to find hidden assumptions, stop and check it out!

Trainer Tip: Mary shares how staying present to our anger and finding the underlying feelings and needs can lead to deeper connection and more satisfying outcomes.

Trainer Tip: The exchange of resources, that is, exchanging money for an item or service, is enhanced and better appreciated when we are connected to its personal value rather than its cost.

In this amusing and inspiring video, CNVC Certified Trainers Kelly Bryson and Christine King engage in a role play about a parent talking to a seven year old daughter who is feeling bored.

Have you ever had an argument with someone who simply wouldn't put the toilet seat down? Watch veteran CNVC Certified Trainers Kelly Bryson, Christine King and Jean Morrison navigate this challenging yet common dialogue.

Trainer Tip: Our differences are not in our needs, but in how we attempt to meet them. This simple truth can help you lessen the conflicts in your life and your judgments of other people. Rather than focus on where you disagree, focus on where you are the same. This shift can make a profound difference in your ability to understand yourself and other people, and to bring unity to your life.

Ask the Trainer: "Could you share a list of types of requests, with examples of each and a possible strategy for formulating requests in conversation?"

Ask the Trainer: "I just started teaching in a public school and I'm not enjoying the violence that teachers express towards children and their colleagues. However, when I talk about NVC, most people listen but I feel they're either not understanding it or..."

Trainer Tip: When we acknowledge our met needs, rather than labeling the other person as good or bad, we achieve a clarity of mind that deepens our connection to ourselves and other people.

Trainer Tip: When we sympathize, we relate an aspect of someone’s story to ourselves. When we empathize, we reflect the feelings and needs of the other. Empathy helps people connect more deeply to their own and another’s pain, and helps resolve issues with clarity and ease. Notice when you're giving someone sympathy rather than empathy.

The focus of this 6-session class is on shifting the intention of your teaching from how to why while embodying the principles and practice of NVC every step of the way - from planning to delivery. The methodology Miki offers is to start with understanding what the people in your audience face in their environment, continue with what they might want to learn and how NVC principles can provide...