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Trainer Tip: When they say "no", acknowledge what people are saying "yes" to. From there, you persist towards a resolution that values both party's needs, without demand. Persisting is when we try to meet needs by continuing to connect with another. Demanding is when we insist someone do something, or else face negative repercussions. Showing care and willingness to work with people can help them to want to collaborate and resolve conflict.

Trainer Tip: Sometimes the best way to get our need me is to first connect with the needs of another.

Trainer Tip: Ask someone what they enjoy about you being in their life. For example, “Would you tell me 3 specific reasons you enjoy having me in your life?” To a vague reply like, “Oh, you know I love you. I just like spending time with you.” Or, “You’re one of my best employees!” ask for more specificity (eg. “Can you tell me what I do and what needs it meets that makes me one of your best employees?”). This may reveal more to both of you.

Trainer Tip: When we withhold our truth or lie, we can create emotional and physical distance in our relationships. By being honest, we can strengthen relationships. And when someone doesn’t appreciate your honesty, try empathizing with them. It can help to notice how your actions stimulate feelings in other people -- even as they are not the cause of their feelings.

Most of us subject ourselves to so many painful mental jabs and they seldom stimulate helpful change. We can be like a frustrated animal trainer repeatedly whipping an animal, without ever helping the animal to understand what behavior is wanted or offering encouragement. Instead, punishing thoughts can be stepping stones to awareness. We can focus on sensing what we're really aspiring to. This is more likely to eventually produce sustainable change that'll serve us better.

Trainer Tip: Today, identify the facts, without adding your ideas about why people behave in certain ways. Then consider connecting with the person about what was going on with them. You will find that the more you observe life without judgment and evaluation, the more open you will be to hearing and connecting with other people.

Trainer tip: Beware that your expression of feelings helps you own how you feel, rather than blaming the other person for doing something you see as wrong. Expressing your feelings helps the other person know how deeply this issue affects you. Plus it can bring more clarity and connection to all parties. Read on for more.

Itzel Hayward and Kathy Simon's course is designed to help you step into your power and create a more just world while staying aligned with compassion and empathy.

Using practices and insights based in Nonviolent Communication, this five-session series explores how to challenge racist words and ideas in ways that are most likely to encourage others to openly reflect on their beliefs and behavior. This is an important step in making real change. 

You will come away with an increased ability to:

• Stay grounded in conversations that can be painful and upsetting
• Respond meaningfully to perspectives that are different from your own
• Find words to express clearly and passionately why it matters to transform social systems

Trainer Tip: When we have no hope of a conversation working out, our attitude towards the situation can contribute to our lack of success. Instead, start conversations that might be challenging with the intention of success. This can shift the energy immediately toward it. This doesn’t guarantee success, but can increase its chances.

Read on for a demonstration of self empathy -- all generated within the context of both the COVID-19 pandemic, and the changes to Bridget's life that have arisen as a result.

Roxy Manning delves into the concept of psychological safety, drawing from Amy Edmondson's definition as the shared belief among team members that the team is safe for interpersonal risk-taking. Roxy discusses the common misconception of safety within teams, where the absence of open discussions is mistaken for safety, creating an illusion of negative peace. Negative peace involves avoiding discomfort and maintaining comfort for those with structural or social power, often at the expense of others silently suffering. Roxy emphasizes the importance of differentiating between discomfort and true psychological safety, where teams can openly address challenging issues, even if it means temporary discomfort. She encourages naming and understanding these dynamics to foster a psychologically safe and inclusive team environment.

Total inclusion is impossible: inclusion of all can often lead to exclusion of those who can't bear the behaviors of some. Many groups flounder and disintegrate because of too much inclusion. Limited resources and capacities may make it necessary to exclude. Keeping more coherent shared values and strategies may be another reason to place membership conditions so that what appears to be exclusion may give movements a chance to expand.

Trainer Tip: Instead of trying for perfection, let’s try safe experimentation: Acknowledge that whenever we try a new behavior, it’s bound to take us a few times before we get it right. Read on for how we can do this. We'll use learning empathy as an example.

Building your body and mind awareness can help you better regulate/calm your emotions.  Regular self-empathy will help you better regulate your emotions as well as increase your body and mind awareness.  If you are not aware of amygdala activation (fight/flight/freeze response), you will react instead of responding with choice. Use this eight-step process to develop your self-empathy/regulation skills.

Trainer tip: Do you get into “right fights”? You know you’re in one when you’re arguing with somebody in order to be right or because you want to win. What needs do I hope to meet from winning or being right? Notice if you enter into a right fight today and shift your focus to your needs and connecting with the other person's needs.

• Discover what triggers shame in you, and how to transform it
• Learn to navigate a shame attack and make good use of it
• Expand your capacity for recognizing when others are experiencing shame
• Connect with others who get trapped in shame avoidance patterns
• Allow your vulnerability to bloom by disentangling shame from fear

In a workshop, a hesitant white neurodivergent man faced a triggering reaction from a Global Majority transgender man. Uncovering their backgrounds, the facilitator addressed family dynamics and exclusion. A repair exercise fostered empathy, challenging assumptions and emphasizing the importance of equitable facilitation for a richer group experience.

Empathy creates space for healing and clarity, transforming how care and understanding unfold.

Children interpret and create meaning from everything they observe. They form a narrative about themselves and their place in the world. Roxy Manning shares how the stories of parents contribute to this narrative. Roxy shares a personal story where she, in an attempt to highlight her son's intellectual gifts, unintentionally influenced him to believe he couldn't do things on his own and wasn't smart. The impact of stories like this on a child's self-perception is long-lasting. Roxy urges us to consider the unintended messages that our words and actions may convey, as these narratives can be challenging to shift once established.