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Trainer Tip: When we express frustration without blaming others and by clarifying our own needs and requests, we diminish the possibility of hurt feelings and separation in our relationships. So next time you feel very agitated or angry, rather than implying the other person is wrong or at fault, try the following: own your feelings, make a specific request, and rather than implying they need to give up their needs focus on your needs.

Trainer Tip: When in a conflict that doesn’t seem to have a solution being aware of your needs, and then being creative and flexible about getting them met, can go a long way to coming up with creative solutions that work for everyone.

Trainer Tip: Research shows long-term change comes when people have intrinsic desire to change. Extrinsic motivation is temporary and often only lasts while we're observed (eg. driving the speed limit when police are there). Notice where you're mostly intrinsically or extrinsically motivated. How does this feel? For instance, do you call mom because you want to connect with her? Or because you’re worried she’ll be hurt if you don’t?

Trainer Tip: In challenging situations, we can be peaceful and clear when we are able to connect to what we value most, and to act in harmony with those values. For example, if a coworker does something you don't like, instead of gossiping about their undesirable behaviors, you can talk to them about how both of you feel regarding what happened, and focus on the needs you're both trying to meet at work.

Trainer Tip: Notice if something within your agency will bring you the serenity you want. If not, then notice the needs you are trying to meet by wanting to take that action. Then then choose another action that's more likely to have the desired effect.

Trainer Tip: While everyone's feelings are a result of their own met or unmet needs it's still important that we take responsibility for our actions. This means acknowledging when our behaviors are a stimulus for another's pain, and expressing regret -- to support our own needs for care and consideration. In the process, taking responsibility where it's due in this way can enhance and deepen our relationships.

Trainer Tip: Love can be both a feeling and a need in Nonviolent Communication. It can be seen as a need if we do something to meet our need for love. We can also experience love as a feeling, just as warmth, affection, and excitement are feelings. Often, but not always, we can feel love and meet our need for love at the same time.

Trainer Tip: We have four choices of how to respond to someone, even when they say things that are hard to hear. We can blame the speaker, blame ourselves, we can self empathize by acknowledging our feelings and needs, or we can empathize with the other person's feelings and needs. Be aware of these options and consciously make your choice based on the needs you want to meet.

Trainer Tip: Sometimes you might find yourself in a situation where your need for love is not met. Consider ways in which a partner or friend could meet your need for love. Be sure to request something the other person is capable of doing. Whatever the situation, it is our responsibility to clarify how we can meet our need for love, while also considering the abilities of our loved ones to comply with our requests.

An exploration of four types of feedback: destructive criticism, constructive criticism, feedback by demonstration and dialogue.

Jim and Jori offer a tip to stay present in the face of our reactivity to witnessed conflict.

When an entity or system has authority or power and mandates something we don't agree with we may submit or to rebel. If we submit, we give in or give up, often out of fear. If we rebel, we're in reactivity which may not help our cause, and reduce our power. This may result in others' resentment, anger, and pain. Gandhi and Martin Luther King didn't submit nor rebel. Instead, they were in choice and advocated for their cause.

It's tempting to shut down a heated conversation when it’s painful and overwhelming. What can give us strength to stay open to hearing and being moved, to being open to new possibility, is recalling the “triad of conversation.” The triad is self and other and then awareness on the third side of the conversation. Here we can return to connection, to what we share and need in common, to a searching together for the way forward.

When building successful relationships, it can be very helpful to see yourself as a collection of different inner parts that developed due to various life experiences. Without empathy and acknowledgment, our inner parts tend to work against us. That's when we're called upon to build and develop our inner leadership...

To keep our life energy moving and growing we can find the resources to welcome and accompany various parts of ourselves with compassion and love -- as though these parts are very young children.  And even if these parts contain difficult emotions...

When people get hurt or harmed, how can we restore trust, safety and connection in the community? A restorative approach which focuses on who got hurt and how can we restore it? Rather than whose fault is it and how can we punish them?

Welcome to the final video in our 3 part Embodied NVC Life Hack series. So far we've learnt about rewiring our brain from a flight, fright or freeze reaction to the choice of self-empathy, allowing us to centre and check-in with ourselves. In part two, Empathy Skills, we went beyond self-empathy to look at ways we can empathise with the other person. In this final instalment, we create a bridge from empathising to expressing.

A lot of us picked up new hobbies and learning new things during the COVID lockdown. After recently posting a puzzle on Facebook, Shantigarbha ended up being delightfully surprised at the conversation it began around NVC in relation to learning and education. Watch the video to hear our tips and click see more for the solution to the padlock puzzle below.

My solution to the padlock puzzle:

042 seems to conform to all five clues.

Is this also your understanding?