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Mediation is a great skill to have whether it's for your personal relationships or in the workplace. We look at four different techniques and their benefits in a role-play that takes place in an informal, unorganised setting.

Building trust involves each person taking responsibility for what they want by identifying their needs, and making specific and doable requests that open a negotiation. Identify in what contexts you already have trust, what you want to be able to trust, and how you may be blocking or cultivating that trust. Making requests for specific actions of what to do differently can also help.

Tools for creating simple agreements with your group about what to do when conflict arises.

How do you solve a conflict? By not trying to solve it! Yoram suggests building your conflict resolution muscles by practicing connecting to the needs behind the conflict instead. Check out this excerpt from Session 1 of his 2021 course, Connecting in Conflict and the Art of Navigating Dialogue. Listen.

Inbal offers parents and anyone with children in their life a lucid discussion of the important role self-empathy plays in creating healthy, supportive relationships.

Ask the Trainer: For many years I have been using crime and punishment (reward and consequences) to discipline because it was the only thing I knew. I knew deep in my heart it was alienating me...

Trainer Tip: Mary explains the NVC principle known as the "protective use of force."

Listen to this introductory 4-session Mediate Your Life telecourse recording to change your response to conflict and change your life.

Explore compassionate ways to handle volatile counseling situations in dialogue form.

Are you eager to translate your vision of a world where everyone’s needs matter into a tangible reality? Do you long to discover your unique role in responding to the challenges of our times? If, so join Miki for 12 sessions that will propel you on your way!

Trainer tip: It's often easy for us to hear rejection when someone says “no” to us. If we focus on the rejection, we may feel hurt and fail to take the time to understand what is going on with them. However, if we focus on their feelings and needs, we're more likely to uncover what they want and what prevents them. To increase success in resolving conflicts and find solutions that work for everyone, hear the “yes” behind their "no".