Trainer Tip: When there is conflict, the chances are good that people are arguing over a particular strategy. When we focus on our needs, the opportunities for peaceful resolution that values everyone’s needs are much greater. This can also build trust. Be aware of opportunities to shift focus from strategies to needs. Read on for an example of how this can work.

Connecting with self and other is key to care and creativity. Before dialogue connect with your intention and needs for being with grief, fear or pain, and empathy. Dialogue when you're both rested, fed, and have spaciousness. Start by expressing care and desire to find mutually satisfying solutions. To deepen connection you may repeat what you hear and ask the other person to do the same.

Join CNVC Certified Trainers and Mediators Jori and Jim Manske in an exploration of using Nonviolent Communication in the context of Mediation and Conflict Resolution.

Transforming organizational culture requires attention and change at the systemic level. Learn which systems are crucial for any organization to establish and clarify whether that organization is collaborative or not, and then learn how to create and strengthen a collaborative organization.

How can I deal with someone who is constantly interrupting and derailing our process?

Mediation is a great skill to have whether it's for your personal relationships or in the workplace. We look at four different techniques and their benefits in a role-play that takes place in an informal, unorganised setting.

Listen to this 4-session telecourse recording with CNVC Certified Trainer, Hema Pokharna, PhD and her sister, Manda Pokharna, MD, and you will learn simple steps for transforming conflicts and mobilizing peace at home, at work and in the world.

Mediation is a great skill to have whether it's for your personal relationships or in the workplace. We look at four different techniques and their benefits in a role-play between two neighbours discussing a dispute.

Join CNVC Certified Trainer Jerry Koch-Gonzalez, Greg Rouillard and Certified Dynamic Governance (Sociocracy) Consultant John Buck for this six-session course recording to learn how to transform your method of meeting facilitation. Many NVC organizations have begun using sociocratic tools, including circle meetings and decision making by consent, with satisfying results.

The heart of the practice of nonviolence is a commitment to live through the powerful combination of compassion, fierceness, and courage, with an uncompromising willingness to stand for truth. Join Miki Kashtan for this exciting and informative course to learn how to practically embrace nonviolence.

Conflict is normal and natural and yet we are still often surprised by it and unprepared to deal with it. You will come away from this session with the tools for creating simple agreements with your group about what to do when conflict arises.

Building trust involves each person taking responsibility for what they want by identifying their needs, and making specific and doable requests that open a negotiation. Identify in what contexts you already have trust, what you want to be able to trust, and how you may be blocking or cultivating that trust. Making requests for specific actions of what to do differently can also help.

Dialogue is a life-changing, heart-opening experience. It’s collaboration instead of compromise. Join Miki Kashtan for a practical, step-by-step framework to help you understand how a community develops, how to maintain or repair a community, and how this unique process creatively supports you and each member of your community in getting things done.

John and Stephanie combine mediating conflict, parenting and study of brain science to this ground-breaking course recording on how to funnel your anger and your child’s anger toward mutual caring and peace.

Trainer Tip: To defuse anger and create space for resolution, hear the other person’s feelings and needs. If this practice is new to you, you're like to experience fear and resistance in trying it out. However, you'll be more likely to experience a powerful shift, and build your capacity, if you try it anyways.

Join veteran Mediators and Facilitators, Jori and Jim Manske in using Nonviolent Communication and mediation skills for transforming conflict into connection between yourself and others.

How is empathy in the workplace a professional skill? If you are ready to learn why and how empathy is the critical factor to more productivity, profitability and collaboration in the workplace, this recording is for you!

If you're stuck when making a decision with someone, it's likely that you've skipped hearing and connecting to one another's needs. Slow down and listen for what's really important underneath the content. This allows you to make decisions that are more fulfilling and harmonious.

Some arguments stay stuck because each person thinks it's about the content of the argument, rather than the needs each person is attempting to protect. When the needs get attached to the strategies a "no way out" scenario gets created. Instead, fully step into one another's worlds and connect to the feelings and needs behind the strategy each party is putting forth. Read on for six elements to...

Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs,...