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Trainer Tip: When there is conflict, the chances are good that people are arguing over a particular strategy. When we focus on our needs, the opportunities for peaceful resolution that values everyone’s needs are much greater. This can also build trust. Be aware of opportunities to shift focus from strategies to needs. Read on for an example of how this can work.

Connecting with self and other is key to care and creativity. Before dialogue connect with your intention and needs for being with grief, fear or pain, and empathy. Dialogue when you're both rested, fed, and have spaciousness. Start by expressing care and desire to find mutually satisfying solutions. To deepen connection you may repeat what you hear and ask the other person to do the same.

In this snippet from Duke Duchscherer's course, Restorative Dialogues: Transforming Conflict, Building Community Resilience, he shares a structured approach for conflict resolution or communication facilitation. It involves a facilitator guiding a conversation between two parties in conflict. The process begins with one party expressing their perspective while the other listens actively. The facilitator then prompts the listener to paraphrase what they heard, ensuring mutual understanding. This cycle continues until both parties feel heard. Subsequently, the facilitator encourages them to discuss potential solutions collaboratively. Once both sides are satisfied, the session concludes, with participants potentially swapping roles for further practice. The aim is for everyone involved to gain experience in effective communication and conflict resolution.

Yoram Mosenzon shares that the role of a mediator is often misconceived as solving conflicts, which can create stress and exacerbate the conflict. Instead, the true essence of mediation is about remaining untriggered, understanding the pain of the conflicting parties, and facilitating communication.

Join CNVC Certified Trainers and Mediators Jori and Jim Manske in an exploration of using Nonviolent Communication in the context of Mediation and Conflict Resolution.

Transforming organizational culture requires attention and change at the systemic level. Learn which systems are crucial for any organization to establish and clarify whether that organization is collaborative or not, and then learn how to create and strengthen a collaborative organization.

When Rita first learned about silent empathy she didn't know how soon she'd try it out. She was visiting her daughter and making comments about her life, analyzing her behavior, giving her unsolicited view on everything.

Ask the Trainer: "A participant in our beginners' NVC practice group asked the co-facilitators if there was a confidentiality agreement that was typically used in NVC practice groups?"

This 31-minute audio with Miki Kashtan is packed full of power as she uncovers the dynamics of choice that are present 100% of the time, in every situation, regardless of the circumstances.

In this audio recording, Miki demonstrates how to stay in a dialogue when you don't trust someone's "yes," how to equalize power between people and how to allow space for others to say "no" to our requests.

In this video download, expert parent trainer and author of Parenting From Your Heart, Inbal Kashtan responds to the age-old question: "Why do children do things to annoy parents?"

Inbal offers parents and anyone with children in their life a lucid discussion of the important role self-empathy plays in creating healthy, supportive relationships.

Ask the Trainer: My question is about wanting to empathize more with my husband. Sometimes we connect very deeply, other times he slips back into "jackal talk..."

Ask the Trainer: For many years I have been using crime and punishment (reward and consequences) to discipline because it was the only thing I knew. I knew deep in my heart it was alienating me...

Ingrid guides parents to navigate everyday parenting challenges using the NVC model, such as the behavior of a frustrated child, a messy room, transition times and a child who collapses when things don't work out as she had hoped.