Mediation is a great skill to have whether it's for your personal relationships or in the workplace. We look at four different techniques and their benefits in a role-play that takes place in an informal, unorganised setting.

Use this exercise to stay in dialogue and connect to needs while facing a “no”. Identify a situation where you have low confidence that you'll get your needs met, and it'll be hard hearing a “no” to your request. Explore your response to the “no” by working with feelings, needs, request and alternate strategies. Thus you can work towards meeting your needs while also releasing the idea that...

Using real-life examples from class participants, Sylvia Haskvitz demonstrates the life-changing results of clarifying the needs underlying "shoulds." Some of the situations covered in this audio are: A grandmother shares how she was able to spend time with her grandchildren even when experiencing estrangement from her daughter A father examines how to repair a conversation with his daughter A...

How is empathy in the workplace a professional skill? If you are ready to learn why and how empathy is the critical factor to more productivity, profitability and collaboration in the workplace, this recording is for you!

Learn when to use the two types of requests in the practice of Nonviolent Communication: Action Requests and Connection Requests. Both are important when working through conflict or difficult situations and for building connection.

Trainer Tip: We have four choices of how to respond to someone, even when they say things that are hard to hear. We can blame the speaker, blame ourselves, we can self empathize by acknowledging our feelings and needs, or we can empathize with the other person's feelings and needs. Be aware of these options and consciously make your choice based on the needs you want to meet.

Sylvia Haskvitz uses 20+ years of experience to introduce the core concepts of Nonviolent Communication, leaving you grounded in the basics and ready to make transformative improvements to the quality of your communication.

The more we practice NVC by “rote” --going through OFNR (“Observations, Feelings, Needs, Requests”) on automatic-- the more likely our NVC practice would lead to disconnection. The purpose of our NVC practice is to use this NVC "map" (OFNR) to support us in integrating the consciousness of the NVC (eg. operating with the intention to connect, collaborate, etc). Once we let the map drop away, we...

Enjoy Dian Killian's overview of the 4-step NVC model and its application to the workplace.

By guessing our child's feelings and needs we open the door to understanding what's behind their behavior, and can better suggest solutions that meet both their and our own needs. In this way we build trust and their desire to seek us out in times of need. Expressing our own feelings and needs also allows us to help them understand the value in fulfilling tasks or requests.

Inbal speaks to a group about our habit of demanding something of our children but making it sound like a request, the components of a true request and the importance of being honest when making a demand.

Trainer Tip: Notice how you feel when you compare yourself to other people. It may overwhelm you with feelings of shame, guilt, or disappointment, and knock the joy out. When we compare ourselves to other people, or compare others, we open the door to pain and despair, and we separate ourselves from others. Learn to think about yourself without comparisons. Own your feelings and needs without...

When you hear yourself saying that you are being abandoned, turn toward your experience with compassion and curiosity. Check in with your interpretations, feelings, and needs. Reach out for support. This can help dissolve feelings of reactivity and allow perspective. You are then able to make requests of yourself about what you’d like to do differently in the future to honor for your needs when...

Trainer Tip: Sometimes you might find yourself in a situation where your need for love is not met. Consider ways in which a partner or friend could meet your need for love. Be sure to request something the other person is capable of doing. Whatever the situation, it is our responsibility to clarify how we can meet our need for love, while also considering the abilities of our loved ones to...

Trainer Tip: When we withhold our truth or lie, we can create emotional and physical distance in our relationships. By being honest, we can strengthen relationships. And when someone doesn’t appreciate your honesty, try empathizing with them. It can help to notice how your actions stimulate feelings in other people -- even as they are not the cause of their feelings.

In this exercise choose a situation in which you got a “yes” to your request but you are not confident that it was agreed to freely or joyfully. Then explore your response to their “yes”, and possible unexpressed "no", with related observations, judgements, feelings, needs, requests, and alternate strategies that come up.

It can seem like anger protects you. But it's your ability to name your needs, honor your range of feelings, and act on your needs that keeps you healthy and safe. When you remain present for an emotion and allow it to flow, it'll last just over a minute and dissolve, making room for the next layer of experience. Practice noticing any anger you have, without resistance. Set up self-empathy or...

When people get hurt or harmed, how can we restore trust, safety and connection in the community? A restorative approach which focuses on who got hurt and how can we restore it? Rather than whose fault is it and how can we punish them?

Roxy Manning discusses the need to expand our understanding of observations within Nonviolent Communication (NVC). She challenges the idea of objective observation, noting its limitations, and introduces internal observations, citing personal experiences to illustrate their influence on emotions and self-perception. Additionally, she emphasizes systemic awareness as a crucial aspect of...

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