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Trainer Tip: Anger is a prominent call to gain our attention. Mary explains why it's worth heeding that call.

Blame is the game that protects me from the understanding that the cause of all my emotional distress, fear, shame and guilt comes from the part of me I call "the inner voice." As long as I keep the big bony finger of blame pointed in your direction, I can remain unaware of the fact that it is what I am telling myself about your behavior that is stimulating my painful reactions. 

Workplace relationships are complex. Each employee brings their unique self to work. Their background, perspective, emotional triggers, and working style. Add to this the dynamics of power relations, and the fact that often workplace communication now takes place at our computer keyboards rather than face-to-face. Sylvia Haskvitz offers practical tips to make today's complex workplace relationships more satisfying and effective.

Trainer Tip: Have you ever noticed how often we back up when we find ourselves in a conflict? Or how much we try to pull away when someone is angry or in emotional pain?

In this introduction to Nonviolent Communication (NVC), Wes Taylor discusses the two basic aspects of NVC, the consciousness and the tools that help manifest the consciousness.

Conflict is a normal and natural part of life. To varying degrees, it happens whenever two or more people consistently spend time together. Resolving conflict effectively and peacefully, in a way in which all parties feel respected and valued, does not feel natural for those of us who grew up with punitive, adversarial, or avoidant approaches to conflict. Eric offers some tips for approaching conflict.

We can see anger as an alarm or signal that can inform us that unmet needs require attention, or that we hold judgements. We can shift our own anger in several healthy ways: get present, identify the stimulus and any judgements or unmet needs, look for ways to meet our needs, make requests that support our needs, express our needs to ourselves and appropriate others, and more.

Trainer Tip: Mary shares how staying present to our anger and finding the underlying feelings and needs can lead to deeper connection and more satisfying outcomes.

Trainer tip: Notice how the exact same actions can stimulate different feelings depending on if your needs are met or unmet. So while what people say or do is the stimulus, the actual cause of our feelings comes from our met or unmet needs. Read on for more on this.

Trainer Tip: Whether there is the potential of physical or emotional violence, listening deeply to the underlying needs of the people in conflict can be swift, direct, and healing. Look for opportunities to defuse conflicts by reflecting the feelings and needs of the other person.