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Trainer Tip: Here are some options for tense moments in conversations: try a "redo", understand and recognize your habits, pause to regroup, empathize with the person so they feel heard, check your mind frame before speaking, and name some appreciations about one another.

Listen in as Mary deftly blows the role of facilitator wide open in this excerpt from her very popular 2021 course, Facilitate NVC Groups with Joy and Confidence. She also covers a variety of useful tips such as what to do if you feel lost or confused, how to trust your gut, and ideas around utilizing empathy for yourself!

Yoram Mosenzon suggests that when we make positive language requests, we tell people what we want. We give them an image of what would make life more wonderful. What we usually do is tell people what we do not want. This tends to create resistance.

Certified CNVC trainer Roxy Manning, Phd, answers a question: how to create a safe space for a first time group working on power and privileges ?

Giving feedback can be a difficult task, sometimes we try to avoid getting to the point and instead end up spending a long time attempting to communicate. We find there are mostly two types of feedback. The first focuses on what is wrong with the person's behaviour and tends to feel more judgemental whereas the second is values-based feedback, focusing on the needs of the people involved.

It seems to me that people see ideas which are different from theirs as threatening. Instead of listening, the group polarizes around the different ideas and a lot of judgments develop, conflicts develop and people feel hurt. Forward progress becomes a battle ground. How can I support more collaboration?