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Clinical psychologist, Robert Gonzales, Ph.D., uses an open dialogue with a practitioner to explore effective, compassionate methods to handle a volatile counseling situation. This resource has been newly remastered to a larger, higher quality video.

How can we live up to our true potential, a life filled with relationships and experiences that truly meet our needs? In this article, Mary offers us a way to bring about inner transformation that can lead to seeing ourselves, others and life differently -- for greater agency, empowerment and choice.

Trainer Tip: Requests include a specific action to help us get our needs met. If we have a complaint or in conflict, and we don’t make specific requests, people are left guessing and/or wondering about what will meet our needs. Our chances for getting our needs met can then become limited. Instead, try ending with a request to let the other person know exactly what you would like to happen.

Trainer Tip: People tend to look, act, and sound softer when they have been more fully heard. If you're unsure whether someone has been heard and you want to be cautious, you may ask them, “Is there anything else you’d like me to hear?”. If you try to reason with or educate them before they're heard, they'll likely respond negatively. After they're heard, you may notice a willingness on their part to listen and proceed.

Trainer Tip: In challenging situations, we can be peaceful and clear when we are able to connect to what we value most, and to act in harmony with those values. For example, if a coworker does something you don't like, instead of gossiping about their undesirable behaviors, you can talk to them about how both of you feel regarding what happened, and focus on the needs you're both trying to meet at work.

Listen as Mary Mackenzie shares an eight step path to create your own NVC learning activities, based on your own NVC learning experience. In this session, Mary uses the value of requests and observations as teaching examples.

Ask the Trainer: "Could you share a list of types of requests, with examples of each and a possible strategy for formulating requests in conversation?"

How can we live life fully connected to the core values of nonviolence, no matter the circumstances, internal or external? Join Miki Kashtan as she shares the 17 core commitments that have served as a compass for herself and hundreds of others around the world as well.

Trainer Tip: Every single time you say or do something, even when you experience pain or regret, you are trying to meet a need. Forgiveness begins when we acknowledge the needs we were trying to meet in the situation.

Trainer Tip: If you're doing personal growth work, and changing your behaviors, you may find yourself wanting others to join your efforts with similar levels of enthusiasm. When they don't do so, you may feel frustrated and place judgments on them, thinking they aren't as caring. You'll be less likely to feel disappointed in people if you remind yourself that when you do personal growth work, what needs you are meeting for yourself.