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Listen to Miki discuss two strategies for bringing NVC into the workplace in ways most likely to be well received. First Miki explains why it's best to focus more on needs than feelings in business environments. Second, she talks about unpacking needs into phrases as a way of enhancing workplace connection.

How is empathy in the workplace a professional skill? If you are ready to learn why and how empathy is the critical factor to more productivity, profitability and collaboration in the workplace, this recording is for you!

Workplace relationships are complex. Each employee brings their unique self to work. Their background, perspective, emotional triggers, and working style. Add to this the dynamics of power relations, and the fact that often workplace communication now takes place at our computer keyboards rather than face-to-face. Sylvia Haskvitz offers practical tips to make today's complex workplace relationships more satisfying and effective.

In most business environments, purpose holds a higher priority than connection. Listen to Miki discuss the strategy of using minimum connection to remain true to the purpose at hand, and how the purpose of empathy may differ in the workplace.

Miki responds to a 2014 NVC in Business Conference participant’s question concerning the focus on needs over other aspects of NVC in business communication.

Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way. Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way.

Miki works with a course participant to transform begrudging attendance at a mandatory meeting into the possibility for collaboration, more connection where little is expected and focus on clarity of purpose for meeting in the first place.

Listen to Miki make an important distinction between giving feedback, which is grounded in a desire to contribute to another, and our own need to be heard.

Creating a trusting connection and keeping the line of communication open are the primary prerequsites for giving feedback as a supervisor. Listen to Miki work with a course participant to ready herself for an upcoming feedback session.

Join Dian Killian as she reframes the 4 steps of NVC (observations, feelings, needs, requests) into everyday words you might hear at work.