Browse by Topic

When working to repair a relationship after conflict, and after reaching mutual care and understanding, you’re more likely to prevent future disconnection in similar situations by coming to clear, specific, and actionable agreements. Ensure requests for agreements come from a negotiable needs-based dialogue. Clarify specifics and plan to revisit agreements to assess their effectiveness.

Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.

Jim and Jori offer a tip to stay present in the face of our reactivity to witnessed conflict.

Using his own life experience, Eric explores why we need support from others, what support might look like, and what blocks us from asking for support for our relationships.

Trainer Tip: When we express appreciation using words like "good", "great" or anything else evaluative, it conveys we are in the position to judge, and that we've judged them or their actions. Instead, to express appreciation without judgment state what they did, how you feel about what they did, and which of your needs are met by their behavior. Such an expression of appreciation clearly states how your life was enriched, without judgement.

For many, the word “need” is associated with lack, neediness, and scarcity. These associations are the opposite of the meaning of needs in Nonviolent Communication (NVC). In NVC, needs are the motivational energy of our innate wholeness and desire to grow, like the energy of a plant pushing it up through the soil and toward the sun.

Trainer Tip: We have four choices of how to respond to someone, even when they say things that are hard to hear. We can blame the speaker, blame ourselves, we can self empathize by acknowledging our feelings and needs, or we can empathize with the other person's feelings and needs. Be aware of these options and consciously make your choice based on the needs you want to meet.

Trainer Tip: People’s choice of words may be difficult to hear. In fact, we may feel downright aggravated by them. Whether we enjoy these statements or not, we can begin to recognize that behind each statement is a desire to meet needs, either by saying please or thank you. In this way, we are more likely to feel compassion because we have connected to their humanness. Listen for the please or thank you in your conversations today.

A challenge is an expansion of making a clear, positive doable request — and, when given, the person feels deeply seen by the challenger. A challenge isn't just about getting someone to take action on something important to them; it's a fierce form of empathy that supports people in connecting with their life force, and integrates it into their lives with action. A real challenge is tied to the receiver's goals, passions and dreams -- and expands their potential.

Trainer Tip: All people long for understanding. It is such an easy thing to give, yet rarely do we see its importance in creating peace of mind.