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When someone expresses upset about our actions, and we focus on our intention being seen and understood (e.g. "I didn’t mean to hurt you”) it doesn't support the speaker in being heard more deeply with care. Here we'll explore this dynamic in a way that supports more clarity and the possibility of greater personal liberation. Read on for more.

We all know what it’s like to be on the end of feedback that we receive as clumsy, unbalanced or even spiteful. We don’t have any control over the skill level of people who give us feedback, or their motivations. So how do we receive feedback without taking it personally, in a way that we can learn from it?

To tell the difference between empathy and investigation, watch for distinctions along four different dimensions: energy, subject, intention and trust. These distinctions can help us engage awareness and skill to meet your needs and respond to others’ needs in more direct ways. The more you meet your needs in conscious and direct ways, the more present you can be for others. Read on for more about how to do this.

Mary Mackenzie leads listeners through a guided meditation to experience the energy of needs. This meditation will support you to connect to your feelings and needs in the moment, and to experience the unique and deep energetic quality of that primary need.

If it's a tender topic and/or you are looking for a particular level of responsiveness, you can let listeners know what you want back before you share -- or you can ask them for a particular kind of response right after you share. The more you can do this, the more it can create supportive relationships in your life. Read on for ways to ask for a particular kind of responsiveness to meet particular needs.

Ingrid shares about the three primary keys of parenting & NVC, two child rearing models, developmental needs for children and how to foster secure attachment.

Why is it so difficult to change our patterns even when we want to, even when we experience shame or despair about them? Arnina Kashtan offers some of the common pitfalls and concrete steps to overcome them in the future.

What exactly IS empathy? Empathy is the connection that happens between you and another when you experience your differences while holding on to underlying threads of commonality. In this recording, John will be sharing in-depth practices designed to give you the ability to speak and listen from a place of empathic presence, as well as a Self-Connection Practice specially formulated to help you come back to that empathy connection when you’ve gotten triggered into “fight-flight-freeze.”

Try this four step exercise for making connection requests to support understanding, and to learn what effect your words had on the listener. In this exercise you'll choose a situation where you have clarity about what outcome will really work for you (your solution request), but where you imagine your desired outcome may not work for the other person, and/or are not sure there is sufficient connection for mutual trust.

How do you build new learning paths and change old practices? Listen as David presents the elements of somatic practice‚ including those that build new learning paths‚ and discover where that learning "sweet spot" is!

Ask the Trainer: "I feel a lot of fear or nervousness about approaching a neighbor who uses 'wastebasket talk.' Once she's engaged, there are only two techniques that interrupt the flow: leaving or interrupting."

Trainer tip: Empathy, hearing feelings and needs behind someone’s words, can be incredibly healing -- and it can help us come to better understanding and resolution. Empathize with at least on person today. Read on for an example of applied empathy.

Trainer Tip: Clarifying our requests can make the difference between frustration and satisfaction, Mary shows you how.

First, on the personal side… I’ve already planted half of my vegetable garden and it was so completely enjoyable. Remember how challenging this was for me a couple of years ago? My inner jackal did have a few things to say this year, but not nearly as many as in past years. And, I gave her loads of empathy so we made it through. I am thrilled about this. I can’t wait to see my seedlings pop up! If it’s a successful garden, I’ll share pictures in a future letter.

In this recorded telecourse, John Kinyon, world renowned CNVC Certified Trainer, offers an overview and practice with four elements of empathy – presence, understanding/meaning, need language and deepening into needs.

Expressing ourselves honestly is sometimes scary because we can't predict where the conversation will go after we've made ourselves vulnerable. This recording will demonstrate how the power of our honesty is enhanced by ending on a clear and present request.

Trainer Tip: Silent empathy can be a powerful way of contributing to someone's life, giving them the gift of our presence.

Conflict is a normal and natural part of life. To varying degrees, it happens whenever two or more people consistently spend time together. Resolving conflict effectively and peacefully, in a way in which all parties feel respected and valued, does not feel natural for those of us who grew up with punitive, adversarial, or avoidant approaches to conflict. Eric offers some tips for approaching conflict.

In this snippet from Duke Duchscherer's course, Restorative Dialogues: Transforming Conflict, Building Community Resilience, he shares a structured approach for conflict resolution or communication facilitation. It involves a facilitator guiding a conversation between two parties in conflict. The process begins with one party expressing their perspective while the other listens actively. The facilitator then prompts the listener to paraphrase what they heard, ensuring mutual understanding. This cycle continues until both parties feel heard. Subsequently, the facilitator encourages them to discuss potential solutions collaboratively. Once both sides are satisfied, the session concludes, with participants potentially swapping roles for further practice. The aim is for everyone involved to gain experience in effective communication and conflict resolution.

Listen to this newly remastered audio with seasoned Life Coach and CNVC Certified Trainers Martha Lasley and Dian Killian, to explore how you can "be the change" in your life, to live fully in integrity with your values in your work, community, faith and social action groups.