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Empathy alone can be unreliable in guiding compassionate action. As seen in historical events, military training, personal anecdotes, and scientific experiments, empathy alone may not prevent people from harming others. A sense of duty or obedience, often instilled through fear of punishment and shame, might inhibit empathic action. The antidote may be to fostering empathy without resorting to control, shame, or punishment.

Empathy guessing when I was new to NVC seemed magical and mysterious. How could that other person have known that about me? And seen inside me — often in ways I'd missed myself. While empathy is both intuitive and an art, there is also a science to it. In this brief yet fascinating introduction to Dian's course, Empathy  Hacking, you'll learn a super-practical way to demystify empathy guessing by making use of the root meaning of words.