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Trainer Tip: Wanting collaboration? Show you value the other person's needs as much as your own. After you both feel heard, you can make joint decisions about specifics of the agreement, such as "division of work", "scope of project", "when the action will take place", "how it'll be done" and "timing of follow up to see how things went". Read on for an example of how this is applied to asking someone to pitch in with doing chores.

In most business environments, purpose holds a higher priority than connection. Listen to Miki discuss the strategy of using minimum connection to remain true to the purpose at hand, and how the purpose of empathy may differ in the workplace.