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Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.

Trainer Tip: Ready to start a fight because you're right? Consider another strategy.

Trainer Tip: When they say "no", acknowledge what people are saying "yes" to. From there, you persist towards a resolution that values both party's needs, without demand. Persisting is when we try to meet needs by continuing to connect with another. Demanding is when we insist someone do something, or else face negative repercussions. Showing care and willingness to work with people can help them to want to collaborate and resolve conflict.

Transforming organizational culture requires attention and change at the systemic level. Learn which systems are crucial for any organization to establish and clarify whether that organization is collaborative or not, and then learn how to create and strengthen a collaborative organization.

Listen to this telecourse recording with CNVC Certified Trainer, Alan Seid, to explore what is meant by social change in the context of NVC, and learn how Nonviolent Communication can be a powerful ally for creating social change.

It seems to me that people see ideas which are different from theirs as threatening. Instead of listening, the group polarizes around the different ideas and a lot of judgments develop, conflicts develop and people feel hurt. Forward progress becomes a battle ground. How can I support more collaboration?

Join CNVC Certified Trainer Arnina Kashtan as explores interdependence, autonomy, valuing self and others, and power-sharing in your relationships. Free yourself to honor your longing for community, belonging, and love.

How is empathy in the workplace a professional skill? If you are ready to learn why and how empathy is the critical factor to more productivity, profitability and collaboration in the workplace, this recording is for you!

Miki will take you step-by-step through four vital systems that support radical collaboration and foster meaning. You’ll learn how to design a decision making process, create clear statements of intent, and create a process for resolving conflict.

Miki Kashtan hosts Living Room Radio Show on KPFA Radio 94.1FM in Berkeley, California, USA. Listen as she works with a mother who is experiencing a strained relationship with her recently married daughter after a verbal “attack” from the daughter. Miki guides the caller to connect with her feelings of fear and her needs for ease of connection, and to further connect with her daughter’s needs.

Join Jim and Jori Manske in a thought experiment exercise designed to help us become more aware of our conditioning, allowing us to make more conscious and connected choices in the face of conflict.

When Rita first learned about silent empathy she didn't know how soon she'd try it out. She was visiting her daughter and making comments about her life, analyzing her behavior, giving her unsolicited view on everything.

This 31-minute audio with Miki Kashtan is packed full of power as she uncovers the dynamics of choice that are present 100% of the time, in every situation, regardless of the circumstances.

In this audio recording, Miki demonstrates how to stay in a dialogue when you don't trust someone's "yes," how to equalize power between people and how to allow space for others to say "no" to our requests.

In this video download, expert parent trainer and author of Parenting From Your Heart, Inbal Kashtan responds to the age-old question: "Why do children do things to annoy parents?"

Inbal offers parents and anyone with children in their life a lucid discussion of the important role self-empathy plays in creating healthy, supportive relationships.

Ingrid guides parents to navigate everyday parenting challenges using the NVC model, such as the behavior of a frustrated child, a messy room, transition times and a child who collapses when things don't work out as she had hoped.

Using his own life experience, Eric explores why we need support from others, what support might look like, and what blocks us from asking for support for our relationships.

In this inspiring interview, Wes Taylor relays a story of how Nonviolent Communication is successfully used in law enforcement, and some of his challenges and joys in infusing Nonviolent Communication into a Maryland hospital culture.