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Hearing The Yes Behind The No
Media Type:
Trainer Tips
Time Investment:
1 - 2 minutes
Date Added:
2/2/2021
Date Created:
2005
Trainer tip: It's often easy for us to hear rejection when someone says “no” to us. If we focus on the rejection, we may feel hurt and fail to take the time to understand what is going on with them. However, if we focus on their feelings and needs, we're more likely to uncover what they want and what prevents them. To increase success in resolving conflicts and find solutions that work for everyone, hear the “yes” behind their "no".
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