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CNVC Certified Trainer Lore Baur asks: "Have you ever seen something happen that made you feel uncomfortable and you didn't know what to do?" That's the "bystander effect:" a well-researched and commonly experienced phenomenon. Training can help you overcome it, enabling you to discern what to do and how to support others in ways that reduce trauma and increase safety.

Trainer tip: Feelings of hurt, anger, fear, and resentment can often sound alike. Fear and excitement have the same physiological effects on us, and are often expressed in the same body language. Clearly and specifically naming our emotions and the intensity level can help us resolve conflicts, with a much greater opportunity to get our needs met.

We can use anger as an important signal to let us know that we perceive a threat to a universal need or value, directing our attention to something so that we can take effective action, and avoid harmful thought patterns. For example, instead of dwelling on a "should," focus on addressing unmet needs through boundaries and effective communication.

Discover why empathy is a vital workplace skill, boosting productivity and collaboration.

• Make use of felt-sense and somatic awareness to support faster and deeper shifts in yourself and others
• Master silent empathy to give more ease and flow in your empathy guessing
• "Streetify" your NVC practice by learning how to make your NVC practice more fluent, colloquial, and "natural" and match the person you're speaking with
• De-mystify empathy guessing by learning to identify key linguistic queues
• Build an "emergency empathy" tool kit---with "quick fixes" for challenging situations by using each step of the model for maximum effectiveness
• Interplay both the NVC "mindset" (consciousness/intention) and the NVC "tool kit" for greater ease, fluency and effectiveness

Total inclusion is impossible: inclusion of all can often lead to exclusion of those who can't bear the behaviors of some. Many groups flounder and disintegrate because of too much inclusion. Limited resources and capacities may make it necessary to exclude. Keeping more coherent shared values and strategies may be another reason to place membership conditions so that what appears to be exclusion may give movements a chance to expand.

Learn to listen with presence and power and gain tools to transform conflict in any situation.

Dear friends,

How was 2024 for you? For me, it was a bumpy ride. There were moments of joy spending time with our 3-year-old grandson, mine and Kim’s first international trip together (a bonafide vacation that was void of work), and precious time with family and friends. There was also heartbreak...

In lasers, light bounces between the mirrors, with each pass the light grows more intense. Our minds work similarly. Because of the "mirror" effect, where we can react to our reactions to our reactions to our reactions (and so on), changing our thought pattern even modestly at every level of reaction, can dramatically affect our ultimate experience.  Usually the greatest amplifiers are the ones we notice the least.  Learn what to notice -- to amplify more love rather than pain.

I want to hear others through the lens of the meaning their actions have for them rather than through the effect their actions have on me. The very root of empathy resides in this fundamental shift. Whenever someone’s actions are at odds with our own needs, most of us, most of the time, do the latter. In that way, we keep our attention on ourselves rather than on the other person. We cannot be in empathy when we are focused on how things affect us. Miki Kashtan poignantly shares about the challenges of empathizing with another when we really don't understand their actions.

Trainer Tip: Your every action has an effect on other people’s lives. The nature of the impact may not be obvious to us, but that doesn’t diminish its presence. The next time you are tempted to snap at someone or cut in front of another driver, consider whether you’d like to be their story that evening. Consider whether this is the kind of contribution you’d like to make to their life.

Try this four step exercise for making connection requests to support understanding, and to learn what effect your words had on the listener. In this exercise you'll choose a situation where you have clarity about what outcome will really work for you (your solution request), but where you imagine your desired outcome may not work for the other person, and/or are not sure there is sufficient connection for mutual trust.

Sharing more vulnerably provides opportunities for fulfilling connection. As social beings we rely on feedback to see our effect on others. We can get that feedback through body language, facial cues and words. To expand your capacity to share more vulnerably you can create supportive conditions and timing. You can ask for feedback by making in-the-moment requests of others and yourself before and after you share.

Interactive dialogue addresses common questions for new NVC facilitators and trainers.

If you’ve ever dreaded attending a meeting – or watched in dismay as your group collapses into conflict – know that a methodology known as Convergent Facilitation offers you possible solutions. It’s based on one simple experience: that people come together at the level of their underlying principles, needs, aspirations, and dreams, not at the level of their surface positions.

Convergent Facilitation is a highly efficient decision-making process developed by Miki Kashtan from the principles of Nonviolent Communication. It enables you to look beneath the surface and find the essence of what’s important to different stakeholders, and bring it together into one set of principles that lead to proposals and ultimately decisions. As a result, it readily produces solutions and decisions that everyone can embrace.

Use Convergent Facilitation to surface shared values and guide groups to supported decisions.