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Empathy Doesn’t Mean Agreement

Author Image
Trainers:

Mary Mackenzie

Media Type:
Trainer Tips
Time Investment:
1 - 2 minutes
Date Added:
8/24/2020
Date Created:
2005

Trainer tip: Empathy is about being present to a person’s feelings and needs. It is acknowledging another’s experience, not necessarily agreeing with it. If you have a different opinion than another, empathize with her first. Then, state your feelings and needs with regard to the situation.

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